Solutions

Understanding business' needs

Business Solutions

For more information about each business solution, please visit the support page and find brochure download center.

Epicor มีโซลูชั่นหลากหลาย ที่คุณสามารถเลือกใช้ให้เหมาะสมกับความต้องการของธุรกิจแต่ละประเภท 

 

Customer Relationship Management

 

CRM helps you manage your entire customer lifecycle, from prospect to cash—to care effectively, improve operational efficiency, and accelerate internal and external growth.

 

• Reach new customers while retaining existing customer communities
• Improve responsiveness driving increased customer retention
• Support a highly mobile sales force
• Automate marketing and messaging activities
• Simply Deliver tailor-made customer experiences
• Cross-functional business collaboration to increase customer service levels 

Production Management

 

Epicor manufacturing and production management software offers easy-to-use production management capabilities designed to meet the needs of progressive make to order and mixed mode manufacturing companies. Epicor understands that many manufacturers are complex businesses that defy categorisation, often making complex products alongside more straightforward repetitive ones. They require exceptionally flexible and versatile software in order to accommodate combinations of make to order (MTO), configure to order (CTO), engineer to order (ETO), and make to stock (MTS).

Human Capital Management

 

Epicor provides a robust set of flexible and configurable human resource, payroll, and employee development software that:

 

  • Offers greater total business value by streamlining the entire employee life-cycle;

  • Manages recruitment and resourcing, training administration, benefits programs, and performance management;

  • Provides a wealth of information and advice to employees and candidates via direct access;

  • Promotes operational efficiency by allowing the entire workforce to focus on key company objectives;

  • Flexibility to deploy Epicor Payroll or connect to third party payroll solutions;

  • Delivers powerful business intelligence to enable strategic analysis of key business trends for better planning and informed decision-making.

Financial Management

 

Epicor financial management solutions are designed to automate and streamline your financial processes with tools and controls to support complex legislative requirements and create value through timely financial monitoring including:

 

  • Accounts receivable, lockbox, credit and collections management.

  • Accounts payable, electronic funds transfer, automated order matching.

  • General ledger, allocations, consolidations and eliminations.

  • Cash management, bank reconciliation and statement interfaces.

  • Payroll, fixed asset, and tax management.

  • Budgeting, forecasting and planning.

Service Management

 

  • Epicor service management software supports lean service organisation requirements with comprehensive escalation management that enables you to manage customer service level agreements with full visibility of risks and potential compliance problems.

  • Preventive maintenance scheduling, coupled with serial number and contract management enables efficient planning of visits and resources leading increased customer satisfaction and reduced costs.

  • Epicor Case Management is fully integrated with Field Service for easy access to dispatching field activities and providing field service representatives access to online knowledge bases, existing customer field service calls, warranty information, and service contracts.

  • Epicor Social Enterprise brings together contributions from across the organisation and the value chain and supports a collaborative environment for customer service. Issue resolution or Frequently Asked Questions (FAQs) can be linked to a specific service job, or asset or serial number for the life of the object.

Supply Chain Management

 

The primary purpose for the existence of any supply chain is to satisfy customer needs and business profits. Supply chain activities begin with a customer order and end when a satisfied customer pays for their purchase. This is often referred to as perfect order fulfillment, from quote-to-cash. Everything that happens in between should be driven by the single goal of adding value to the inputs and making it closer to whatever the end customer requires.

Project Management

 

Project success is critical to bottom-line profitability, yet many businesses struggle with projects running behind schedule or over budget. To be successful in a project environment, project management must permeate every aspect of your business solution. Epicor® facilitates this by offering sophisticated project management software that is embedded within the robust capabilities ofEpicor ERP.